Onboard Catering Assistant- Euston-Talent Pool- various contracts

Avanti West Coast; Greater London; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Final salary pension

Free travel on Avanti West Coast

Privilege Travel card

30 days holiday rising to 37 days

10 free journeys on other First Group

Job summary

Avanti West Coast is seeking enthusiastic individuals for Onboard Customer Service Assistant roles in London Euston. Full-time 35-hour contracts and 20-hour weekend roles available, focused on delivering excellent customer service, refreshments, and attentive at-seat service in First Class.

Be part of a committed team that values integrity and authentic, proactive service. Benefit from travel perks, a pension, generous holiday entitlement and opportunities to grow with a leading UK rail operator.

Qualifications

• Excellent customer service skills required.
• Clear communication and problem-solving abilities.
• Positive, proactive attitude and team spirit.
• Able to work in a fast-paced rail environment.

Responsibilities

• Provide excellent onboard customer service.
• Sell refreshments from the onboard shop and deliver at-seat service in First Class.
• Ensure passenger comfort and a positive travel experience.
• Work as part of a friendly Onboard team at London Euston.

Skills

Customer service

Attention to detail

Teamwork

Communication skills

Problem solving

Job description

FULL TIME - 35 HOUR contracts available and 20 HOUR Weekend only available.

Our Onboard team at London Euston are looking for enthusiastic individuals to join our team of Catering Assistants.

At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others?

We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience.

In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard.We want to be YOU!

As an Onboard Customer Service Assistant, you will have:

• The ability to always provide excellent customer service.
• Good attention to detail ability to solve problems and think on your feet.
• A positive and proactive approach to the way you work.
• Strong communication skills
• The ability to work in a team

If there's nothing you like better than learning new things and meeting new people,then THIS is THE opportunity for YOU!

As well as working with a fantastic team at London you will also receive:-

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Be You. With Us

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.