Trainee Train Manager-Glasgow-Talent Pool

Avanti West Coast; Glasgow; Hybrid; GBP 49,000 - 60,000; Full time

Benefits offered by this job

Final salary pension

Free travel on Avanti West Coast for你u

Job summary

Avanti West Coast in Glasgow is seeking a Train Manager to join the On Board team, ensuring a safe, customer-focused environment and delivering first‑class service on every journey.

You will check and sell tickets, guide customers, and act as a brand ambassador while upholding safety standards and delivering friendly information across the train. This role requires readiness for safety testing and a strict medical.

Qualifications

• Must live within 60 minutes of Glasgow depot.

Responsibilities

• Maintain a safe environment for everyone on-board.
• Champion of Customer Service whilst always maintaining visibility throughout the train
• Be an ambassador of Avanti West Coast and always maintain professional image whilst on duty.
• Provide friendly journey information and a positive sales message to Customers throughout the train.
• Provide a train side welcome to customers, particularly paying attention to those with special needs, elderly customers, children, and customers with heavy luggage.

Skills

Customer service

Safety mindset

Sales communication

Job description

Ready for an exciting opportunity to join the Avanti Team as a Train Manager based at Glasgow?

PLEASE NOTE THIS VACANCY MAY CLOSE EARLY DEPENDING ON THE VOLUME OF APPLICATIONS.

PLEASE NOTE YOU MUST LIVE WITHIN 60 MINUTES OF GLASGOW DEPOT TO APPLY.

Here at Avanti West Coast, we are raising the bar on providing excellent customer across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Train Managers play a vital role in providing a world class customer experience whilst keeping our customers safe as they travel across the network at a whopping 125mph.

In this role you will work with the On Board team to manage the customer environment, you’ll be a forward-thinking individual with plenty of enthusiasm. You will be responsible for checking and selling tickets whilst keeping everyone safe onboard your train.

Key responsibilities of the role include:

• Maintain a safe environment for everyone on-board.
• Champion of Customer Service whilst always maintaining visibility throughout the train
• Be an ambassador of Avanti West Coast and always maintain professional image whilst on duty.
• Provide friendly journey information and a positive sales message to Customers throughout the train.
• Provide a train side welcome to customers, particularly paying attention to those with special needs, elderly customers, children, and customers with heavy luggage.

If successful, you will be placed in a Talent Bank for up to 24 months, and offered a role as and when they arise.

This is a safety critical position, you must reach the required standard for safety critical psychometric testing and once a job offer has been made to you, you will also need to be able to pass a safety critical medical which includes a drug and alcohol screening.

Please note, you must live within a 60 minute drive from the depot

**Salary for this role will be £54,491 per annum(based on a 35-hour week whilst training and 41-hour week once fully trained)**

Employee Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 10 free journeys on other First Group Train Operators
• 30 days holiday (including bank holidays) rising by one day for every one year worked until 37 days.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values

Passionate-We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.