Onboard Catering & Customer Service Host

Avanti West Coast; Greater London; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Final salary pension

Free travel on Avanti West Coast

Privilege Travel card

30 days holiday rising to 37 days

10 free journeys on other First Group

Job summary

Avanti West Coast is seeking enthusiastic individuals for Onboard Customer Service Assistant roles in London Euston. Full-time 35-hour contracts and 20-hour weekend roles available, focused on delivering excellent customer service, refreshments, and attentive at-seat service in First Class.

Be part of a committed team that values integrity and authentic, proactive service. Benefit from travel perks, a pension, generous holiday entitlement and opportunities to grow with a leading UK rail operator.

Qualifications

• Excellent customer service skills required.
• Clear communication and problem-solving abilities.
• Positive, proactive attitude and team spirit.
• Able to work in a fast-paced rail environment.

Responsibilities

• Provide excellent onboard customer service.
• Sell refreshments from the onboard shop and deliver at-seat service in First Class.
• Ensure passenger comfort and a positive travel experience.
• Work as part of a friendly Onboard team at London Euston.

Skills

Customer service

Attention to detail

Teamwork

Communication skills

Problem solving

Job description

Avanti West Coast is seeking enthusiastic individuals for Onboard Customer Service Assistant roles in London Euston. Full-time 35-hour contracts and 20-hour weekend roles available, focused on delivering excellent customer service, refreshments, and attentive at-seat service in First Class.

Be part of a committed team that values integrity and authentic, proactive service. Benefit from travel perks, a pension, generous holiday entitlement and opportunities to grow with a leading UK rail operator.