Catering Assistant

Avanti West Coast; Greater London; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Final salary pension

Free travel for dependents

75% off train fares

30 days holiday

10 free journeys on other operators

Job summary

A leading railway service provider is seeking a Catering Assistant to join their onboard team in Greater London. The position involves delivering exceptional customer service while serving refreshments and ensuring passenger comfort. Ideal candidates should possess strong problem-solving skills and a proactive, positive approach to teamwork. Opportunities for full-time or part-time employment are available, and a range of benefits including free travel and holiday are offered.

Qualifications

• Ability to provide excellent customer service.
• Good attention to detail and problem-solving skills.
• Ability to work in a team and maintain a positive attitude.

Responsibilities

• Serve refreshments and provide at-seat service.
• Ensure passengers are comfortable and satisfied during their journey.

Skills

Excellent customer service

Attention to detail

Problem-solving

Teamwork

Proactive approach

Job description

Overview

Join to apply for the Catering Assistant role at Avanti West Coast.

Our Onboard team at Euston are looking for enthusiastic individuals to join our team of Customer Service Assistants. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience.

In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU!

As an Onboard Customer Service Assistant, you will have:

• The ability to always provide excellent customer service.
• Good attention to detail; ability to solve problems and think on your feet.
• A positive and proactive approach to the way you work.
• The ability to work in a team.

To excel in this role, you will have:

• The ability to always provide a high level of excellent customer service.
• Excellent attention to detail with the ability to solve problems and think on your feet.
• A positive and proactive approach to the way you work.

If there’s nothing you like better than learning new things and meeting new people, then THIS is THE opportunity for YOU!

If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise. Opportunities may be full time or part time.

As well as working with a fantastic team at Euston you will also receive:-

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Take a look at the Role Profile here. Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close knit team. We’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Our values: Passionate, Committed, Integrity, Ambitious, Authentic.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Other

Industries

• Rail Transportation

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