On-The-Road Performance Manager (UK)

JD.COM; West Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

JINGDONG Logistics (JD Logistics) is seeking an On The Road (OTR) Performance Manager in the UK to drive best-in-class performance across our Delivery Station network. You will enable operations teams with processes to meet efficiency targets while safeguarding service levels.

Based in Milton Keynes or Coventry, the role offers exposure to cutting-edge automation and data-driven improvements, with growth opportunities within the JD.com global business.

Qualifications

• Fluency in English, written and spoken.
• 2+ years of On The Road (OTR) performance experience.
• 4–5 years in last-mile operations or DSP-facing roles.

Responsibilities

• Build reporting and mechanisms to drive OTR performance across UK routes.
• Develop processes and decision trees for daily critical decisions that protect customer promise.
• Collaborate with capacity planning to maximize on-road time and efficiency.
• Work with Delivery Service Partner (DSP) management on performance issues.
• Coordinate with Process Excellence to align Stations SOPs with performance goals.
• Oversee DILO reporting and identify defects across First Mile to Last Mile.
• Coordinate with Training teams to develop learning content for Station Teams.
• Create daily/weekly/monthly performance review frameworks.

Skills

English fluency

OTR performance

Last-mile operations

Leadership

Stakeholder management

Project management

Job description

JINGDONG Logistics (JD Logistics) is seeking an On The Road (OTR) Performance Manager in the UK to drive best-in-class performance across our Delivery Station network. You will enable operations teams with processes to meet efficiency targets while safeguarding service levels.

Based in Milton Keynes or Coventry, the role offers exposure to cutting-edge automation and data-driven improvements, with growth opportunities within the JD.com global business.