On the Road Performance Lead | Last‑Mile Excellence

JINGDONG Logistics; Coventry; On-site; GBP 55,000 - 70,000; Full time

Job summary

JINGDONG Logistics UK seeks an On The Road (OTR) Performance Manager to drive best-in-class on-road performance across the UK delivery network. You will develop reporting, standard operating procedures, and decision frameworks to protect customer promise while sustaining efficiency.

This role requires strong leadership and collaboration with DSPs, capacity planning, and process excellence. The ideal candidate brings 2+ years in on-the-road performance or related fields and 4-5 years in last-mile

Qualifications

• Fluency in English, written and spoken.
• Minimum 2 years in On The Road Performance or similar.
• 4-5 years in last mile operations roles (DSP or operational).

Responsibilities

• Build reporting that drives On The Road Performance and provides leadership with trends.
• Develop decision trees for daily critical decisions to protect customer promise while maintaining efficiency.
• Collaborate with capacity planning to optimize delivery timelines.
• Coordinate with DSP management to address performance concerns.
• Work with Process Excellence to align SOPs with performance goals.
• Manage and report DILO and identify defects across First/ Middle/ Last Mile.
• Coordinate with Training to develop learning content for stations.
• Create reporting for daily/weekly/monthly reviews and action plans.

Skills

Leadership

Communication

Stakeholder management

On the Road performance

Last mile experience

Fluent English

Job description

JINGDONG Logistics UK seeks an On The Road (OTR) Performance Manager to drive best-in-class on-road performance across the UK delivery network. You will develop reporting, standard operating procedures, and decision frameworks to protect customer promise while sustaining efficiency.

This role requires strong leadership and collaboration with DSPs, capacity planning, and process excellence. The ideal candidate brings 2+ years in on-the-road performance or related fields and 4-5 years in last-mile