On-Site Wholesale Account Manager

Firstunion; Newcastle upon Tyne; On-site; GBP 26,000 - 36,000; Full time

Job summary

Firstunion is seeking a field-based Customer Support Specialist to deliver on-site support at partner wholesalers' warehouses in the UK, ensuring product display and promotion execution and building strong customer relationships to boost satisfaction and sales.

You will visit customers regularly, understand their needs, gather market intelligence, coordinate internal resources to resolve issues, and help train wholesalers to improve terminal sales and campaign execution.

Qualifications

• Experience in retail management, wholesale channel management, or marketing support.
• Experience in FMCG or consumer electronics.
• Must be legally authorized to work in the UK.
• Strong communication and negotiation skills.
• Strong problem-solving skills; able to independently handle unexpected on-site situations.

Responsibilities

• Provide daily on-site support at partner wholesalers' warehouses to ensure product display and promotion execution.
• Regularly visit customers, understand their needs, maintain long-term cooperative relationships, and improve customer satisfaction.
• Quickly respond to customer feedback, coordinate internal resources, and resolve product, logistics, or sales issues.
• Monitor market dynamics, analyze competitor movements, and provide data to support sales strategy.
• Optimize customer inventory management to ensure adequate product supply and full SKU availability.
• Provide product knowledge and sales skills training to wholesalers and retailers to enhance terminal sales.
• Assist in planning and executing promotional campaigns to increase market share and sales performance.

Skills

Customer relationship management

Communication skills

Negotiation skills

Problem-solving

On-site / field work

Job description

Firstunion is seeking a field-based Customer Support Specialist to deliver on-site support at partner wholesalers' warehouses in the UK, ensuring product display and promotion execution and building strong customer relationships to boost satisfaction and sales.

You will visit customers regularly, understand their needs, gather market intelligence, coordinate internal resources to resolve issues, and help train wholesalers to improve terminal sales and campaign execution.