客户经理（Glasgow）

Firstunion; Glasgow; Sur place; GBP 25 000 - 35 000; Plein temps

Résumé du poste

Firstunion in the United Kingdom is seeking a proactive on-site Customer Support specialist to work at partner wholesalers' warehouses in Glasgow. You will ensure product displays, promotions, and stock availability while building strong relationships with retailers.

The role emphasizes field presence, hands-on problem solving, and collaboration with sales teams to optimize inventory and market share. Candidates with FMCG or consumer electronics experience and excellent communication skills are

Qualifications

• Experience in retail management, wholesale channel management, or marketing support.
• Experience in FMCG or consumer electronics.
• Must be legally authorized to work in the UK.
• Strong communication and negotiation skills.
• Strong problem-solving ability; able to handle on-site situations.

Responsabilités

• Provide daily on-site support at partner warehouses to ensure product display and promotions.
• Regularly visit customers to understand needs and maintain long-term relationships.
• Respond quickly to customer feedback and coordinate internal resources.
• Monitor market dynamics and suggest data-driven sales actions.
• Assist in planning and executing promotional campaigns.

Connaissances

Customer relationship management

Communication skills

Problem solving

Sales skills

Description du poste

• Customer Support: Provide daily on-site support at the warehouses of partnered wholesalers to ensure product display and promotion execution;
• Customer Relationship Maintenance: Regularly visit customers, understand their needs, maintain long-term cooperative relationships, and improve customer satisfaction;
• Problem Solving: Quickly respond to customer feedback, coordinate internal company resources, and resolve product, logistics, or sales issues;
• Market Intelligence Collection: Monitor market dynamics, analyze competitor movements, and provide valuable data to support the company's sales strategy;
• Sales Drive: Optimize customer inventory management to ensure adequate product supply and full SKU availability;
• Training & Coaching: Provide product knowledge and sales skills training to wholesalers and retailers to enhance terminal sales capabilities;
• Promotional Campaign Execution: Assist in planning and executing promotional campaigns to increase market share and sales performance.

Job Requirements:

• Experience: Experience in retail management, wholesale channel management, or marketing support, with experience in FMCG or consumer electronics;
• Work Attitude: Strong sense of responsibility, high work passion, strong stress tolerance, and willingness to work deeply on the front lines of the market;
• Work Authorization: Must be legally authorized to work in the UK;
• Strong communication and negotiation skills, with expertise in customer relationship management;
• Strong problem-solving skills; able to independently handle unexpected on-site situations.