Retail Channel Manager

Firstunion; Glasgow; On-site; GBP 28,000 - 38,000; Full time

Job summary

Firstunion in the United Kingdom is seeking a Field Sales Support professional to bolster FMCG channel operations across wholesale and retail partners. The role is on-site in Glasgow, focusing on merchandising, relationship building and promotional execution.

You will conduct regular partner visits, monitor market trends, and coordinate with internal teams to resolve issues, ensuring product availability and sales growth. Strong English skills and a UK driving licence are essential.

Qualifications

• Retail operations experience in FMCG or consumer electronics.
• Proactive, results-oriented with ownership mindset.
• Right to work in the United Kingdom.
• Fluent English communication, written and verbal.
• Excellent relationship management and negotiation skills.
• Willingness to travel regularly with UK driving licence.

Responsibilities

• On-site Channel Support: Provide day-to-day support at wholesale partners' premises, ensuring product merchandising and promotions.
• Customer Relationship Management: Visit wholesale and retail partners to strengthen relationships and understand business needs.
• Issue Resolution: Respond to partner feedback and coordinate with internal teams to resolve issues.
• Market Intelligence: Monitor market trends and competitor activity to inform sales strategies.
• Sales & Inventory Management: Optimize inventory and ensure SKU availability with channel partners.
• Product & Sales Training: Deliver training on products and sales methods to partners.
• Promotional Execution: Plan and support in-store promotions and channel marketing activities.

Skills

Channel management

Retail operations

Field sales support

Relationship building

Driving licence

Job description

• On-site Channel Support: Provide day-to-day support at existing wholesale partners' premises, ensuring effective product merchandising, visibility, and execution of promotional activities.
• Customer Relationship Management: Conduct regular visits to wholesale and retail partners to understand their business needs, strengthen long-term relationships, and improve customer satisfaction.
• Issue Resolution: Respond promptly to partner feedback and work closely with internal teams to resolve product, logistics, and sales-related issues.
• Market Intelligence: Monitor market trends, competitor activities, and customer feedback, providing actionable insights to support sales strategies and business decisions.
• Sales & Inventory Management: Work with channel partners to optimize inventory levels, maintain product availability, and ensure a comprehensive SKU assortment to support sales growth.
• Product & Sales Training: Deliver product knowledge and sales skills training to wholesale and retail partners, helping improve their ability to promote and sell products to end customers.
• Promotional Execution: Support the planning and execution of in-store promotions and channel marketing initiatives to drive sales performance and increase market share.

Requirements

• Relevant Experience: Previous experience in retail operations, wholesale channel management, or field sales support, preferably within the FMCG or consumer electronics industry.
• Proactive & Results-Oriented: Strong sense of ownership, self-motivation, and resilience, with a hands-on approach and willingness to work closely with frontline sales teams and channel partners.
• Right to Work: Must have the legal right to work in the United Kingdom.
• Language Skills: Fluent English communication skills, both written and verbal.
• Relationship Management: Strong interpersonal, communication, and negotiation skills, with the ability to build and maintain effective business relationships.
• Problem-Solving: Strong problem-solving skills, with the ability to work independently, respond quickly to on-site challenges, and deliver practical solutions.
• Driving Licence: Must hold a valid UK driving licence and be willing to travel regularly to visit wholesale and retail partners.