On-site VIP IT Support & Systems Efficiency Specialist
Bet365 Company
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Résumé du poste
Bet365 Company is seeking a proactive IT support specialist to manage technology incidents and requests, resolve issues, and escalate when needed. The role involves maintaining hardware and software, configuring devices, and supporting VIP users, with on-site duties and travel to other locations.
You will diagnose and fix Windows 11 and Office 365 concerns, support PC/Mac/iOS/Android, and collaborate with third-party providers to ensure seamless operations across the business.
Qualifications
- Diagnosing and resolving hardware and software issues.
Responsabilités
- Diagnosing and resolving hardware and software issues.
- Identifying and implementing technological advancements to drive operational efficiency and continuous improvement across IT systems.
- Managing workplace tech, including audio and visual setups.
- Configuring consumer technology and IoT devices.
- Providing on-call service when required.
- Escalating to 3rd line support while keeping ownership of the issue.
- Following and improving existing processes.
- Maintaining an accurate asset inventory.
- Supporting VIPs in completing technical and administrative tasks.
- Working alongside third party companies as and when required.
Connaissances
Outils
Description du poste
Bet365 Company is seeking a proactive IT support specialist to manage technology incidents and requests, resolve issues, and escalate when needed. The role involves maintaining hardware and software, configuring devices, and supporting VIP users, with on-site duties and travel to other locations.
You will diagnose and fix Windows 11 and Office 365 concerns, support PC/Mac/iOS/Android, and collaborate with third-party providers to ensure seamless operations across the business.
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