On-site Technical Support Advisor - Power Generation

Sunbelt Rentals; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment rental company in the UK seeks a Technical Support Advisor to provide exceptional customer service and technical support. You will engage with customers through various channels, resolving on-site issues and ensuring a high standard of service delivery. This role offers an opportunity for personal development and a flexible shift pattern, ideal for those wanting to make a meaningful impact in a dynamic operational environment.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great pension scheme

Qualifications

• Proven experience in a customer service / call centre role.
• Experience in a Technical Support Service role is advantageous.
• Exceptional communication skills with an ability to build relationships.

Responsibilities

• Provide technical support to customers in a call centre environment.
• Diagnose and guide customers through procedures for equipment issues.
• Build good relationships with customers via telephone and email.

Skills

Customer service experience

Technical support skills

Communication skills

Problem-solving ability

Team collaboration

Flexibility and adaptability

Computer literacy in MS Office

Job description

A leading equipment rental company in the UK seeks a Technical Support Advisor to provide exceptional customer service and technical support. You will engage with customers through various channels, resolving on-site issues and ensuring a high standard of service delivery. This role offers an opportunity for personal development and a flexible shift pattern, ideal for those wanting to make a meaningful impact in a dynamic operational environment.