On-Site Service & Support Specialist

Hutchison Technologies Ltd.; Dundee; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Defined Contribution Pension Scheme

32 days paid holiday

Development opportunities

Job summary

Hutchison Technologies Ltd is seeking a Service & Support Representative in Dundee, on-site, for a permanent full-time position. You will be the first point of contact for customers, providing timely support via telephone, email and portals, logging requests and coordinating incidents through to resolution.

You will support Engineers and the Technical Services team, maintaining accurate records and communicating progress to customers while meeting SLAs and quality standards.

Qualifications

• Experience in a customer service, administration or helpdesk environment.
• Excellent communication and interpersonal skills with a professional telephone manner.
• Strong organisational skills and the ability to manage multiple tasks and priorities simultaneously.
• A high level of accuracy and attention to detail.
• Proficiency in Microsoft Office applications, including Outlook, Word and Excel.
• The ability to work effectively in a busy, fast-paced environment.
• Strong customer service skills with a positive and solutions-focused approach.
• The ability to work collaboratively as part of a team while also using initiative when required.

Responsibilities

• Provide first-line customer support and administrative assistance to customers, Engineers and the Technical Services team.
• Log, prioritise and manage incoming customer requests, incidents and service enquiries using the company service management system.
• Provide administrative support to Engineers and the Technical Services team and keep customers informed of progress.
• Coordinate incidents from initial contact through to resolution, escalating where appropriate.
• Update customer portals and internal systems and monitor SLAs.

Skills

Customer service experience

Clear communication

Organisational skills

Attention to detail

Microsoft Office (Outlook, Word, Excel

Multi-tasking

Team player

Problem solving

Tools

Microsoft Office

Job description

Hutchison Technologies Ltd is seeking a Service & Support Representative in Dundee, on-site, for a permanent full-time position. You will be the first point of contact for customers, providing timely support via telephone, email and portals, logging requests and coordinating incidents through to resolution.

You will support Engineers and the Technical Services team, maintaining accurate records and communicating progress to customers while meeting SLAs and quality standards.