IT Helpdesk Technician - On-site Service & Support

Hutchi; Scotland; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Defined Contribution Pension

32 days holiday

Development opportunities

Job summary

Hutchison Technologies Ltd in Dundee is seeking a Service Support Representative (Technical) to coordinate exemplary customer service and drive prompt resolution of support requests, incidents or tickets across remote and on-site environments.

You will log calls, update customers, and assist with remote fault finding, software updates and knowledge base documentation. A positive team player with IT qualifications and network knowledge will thrive in this fast-paced role.

Qualifications

• IT qualification required and knowledge of IP telecoms.
• Strong understanding of data networks and customer service.
• Experience in a helpdesk or service desk environment desirable.

Responsibilities

• Coordinate prompt resolution of customer support requests and incidents.
• Log calls, keep customers informed and escalate where needed.
• Support remote fault finding, software updates and knowledge-base docs.

Skills

IP telecoms

Data networks

Customer service/helpdesk

Audio Visual interest

Education

IT qualification

Tools

Teamviewer

Job description

Hutchison Technologies Ltd in Dundee is seeking a Service Support Representative (Technical) to coordinate exemplary customer service and drive prompt resolution of support requests, incidents or tickets across remote and on-site environments.

You will log calls, update customers, and assist with remote fault finding, software updates and knowledge base documentation. A positive team player with IT qualifications and network knowledge will thrive in this fast-paced role.