Service Engineer

Hutchison Technologies Ltd.; Scotland; On-site; GBP 30,000 - 45,000; Full time

Job summary

Hutchison Technologies Ltd. is seeking a skilled Service Engineer in Scotland. The role involves resolving technical issues at client sites, delivering training, and identifying sales opportunities. Candidates should have significant AV engineering experience and a commitment to high service standards.

Benefits

Company Pension Scheme

Company Vehicle

High-Quality Equipment

Qualifications

• Significant experience as a Service Engineer, ideally in AV.
• Ability to work alone and handle technical issues under pressure.
• Knowledge of AV system schematics.

Responsibilities

• Attend client sites and resolve technical issues.
• Deliver user training and maintain high service standards.
• Identify sales opportunities and conduct site surveys.

Skills

Problem Solving

Technical Development

Customer Service

Communication

Flexibility

Education

Full UK Driving Licence

ECS - Electrotechnical Certification Scheme

Job description

Hutchison Technologies is searching for exceptional people with outstanding skills to join our talented and committed team. We want people who have an interest in technology, who are passionate about building great relationships, and who enjoy collaborating in an environment that challenges the status quo.

An exciting opportunity has arisen for a self-motivated, multi-disciplined, driven, and experienced Service Engineer to join Hutchison Technologies. The successful candidate will take pride in supporting our customers and ensuring that we deliver a first-class service. This role is based in Scotland Central Belt Region.

Responsibilities

• Attending client sites and resolving issues in a timely and neat manner.
• Using problem solving skills to find faults and consistently provide high standard solutions.
• Deliver clear and informative end user training to facilitate the smooth operation of the equipment.
• Accurately completing job reports and explaining the steps taken before a sign-off by the client.
• Communicate and build relationships with clients.
• Identifying sales opportunities with existing clients and feeding back to our Sales team
• Conducting and recording site surveys to a high standard.
• Maintaining standards of technical excellence within the team.
• Occasional working on construction sites where required to support system commissioning
• Ongoing technical development
• Provide the customer with an excellent customer service whilst representing Hutchi
• Accountable for delivering high quality Service fixes for our customers
• Communicate and build relationships with clients
• Always striving to build client trust in the engineer, and the company’s abilities

Requirements

• Demonstrable and significant experience working in a comparable Service Engineer role
• Strong demonstrable experience gained in an AV engineering type role such as wireless mic systems, basic mixers, zoned mixers, DSPs, amplifiers, public address systems, rack wiring, speakers (LowZ and 100v), TVs, HDMI solutions, projectors, interconnections, wiring, connector cable pin-outs
• Knowledge and understanding working in service and technology fields such as, RF/TV/Sat systems, effect lighting, access control, data networks, and automation
• Demonstrable appetite for continuous technical development to attain the breadth of skills of the Hutchi Service Engineer
• A technical mind-set to logically assess an issue to pinpoint the fault
• Previous experience of using problem solving skills to find faults and provide high quality solutions
• Self-motivated with a commitment to the issue at hand
• Able to read and understand AV system schematics and drawings
• Able to terminate cables to industry standard
• Understand PC based IP networks
• ECS – Electrotechnical Certification Scheme or equivalent
• Soldering proficiency, working with audio connectors and cables
• Able to work under pressure to tight timescales
• Flexible approach to working hours
• Presentable in appearance when on site
• Full UK Driving Licence
• Strong technical learning ability.
• Full clean UK driving licence
• Be highly mobile & flexible as a remote engineering covering a wider geographical region
• Be a natural problem solver able to draw on your own knowledge and skill, whilst knowing your own limits and willing to call on support as necessary to deliver the best fit outcomes for our customers
• Happy and willing to work alone for long periods
• Familiar with working in customer environments during their normal operational working, adapting your practices to ensure of the presence of members of the public are taken into consideration and respected

Knowledge of the below is desirable

• CSCS
• IPAF
• PASMA

What we offer in return

• Company Pension Scheme
• Company vehicle
• High-quality equipment

Hutchison Technologies develop facility technology solutions backed-up with a wealth of relevant industry knowledge, detailed creative expertise and solid technical design capabilities and are currently positioned and marketed as the leading provider of audio visual and lighting solutions to the health and fitness industry. Over the past 30-years, we have built an impressive customer portfolio and reputation as the market leader within our sector.

Please send your CV to [e-mail] for consideration in the first instance.