Technical Helpdesk Specialist (On‑Site)

Hutchison Technologies Ltd.; Dundee; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Opportunity for development

Defined Contribution Company Pension

32 days paid holiday

Job summary

Hutchison Technologies Ltd in Dundee is seeking a Service and Support Representative (Technical) to coordinate excellent customer service, log calls, and drive timely resolution of incidents. This on-site role requires a proactive communicator who can work across IP telecoms and data networks.

You will join a small team within the Service Helpdesk, rotate shifts between 07:00 and 19:00, with one in four on-call weeks, and opportunities to develop skills in AV/Lighting systems and remote support

Qualifications

• You’ll hold an IT qualification and be knowledgeable on IP telecoms and data networks.
• Experience with Audio Visual systems is advantageous.
• Interest or experience in customer service/helpdesk environments is preferred.

Responsibilities

• Coordinate excellent customer service and log calls
• Escalate tickets to the next level of technical support when needed
• Perform remote fault finding and support, maintain knowledge base
• Participate in rotating shift pattern and on-call weeks

Skills

IT qualification

IP telecoms

Data networks

Audio Visual interest

Tools

TeamViewer

Job description

Hutchison Technologies Ltd in Dundee is seeking a Service and Support Representative (Technical) to coordinate excellent customer service, log calls, and drive timely resolution of incidents. This on-site role requires a proactive communicator who can work across IP telecoms and data networks.

You will join a small team within the Service Helpdesk, rotate shifts between 07:00 and 19:00, with one in four on-call weeks, and opportunities to develop skills in AV/Lighting systems and remote support