On-Site Service Engineer - Materials Handling

Guidant Global; Doncaster; On-site; GBP 32,000 - 46,000; Full time

Job summary

Guidant Global is seeking a Site Engineer to join our service team in Doncaster. You will lead on-site repairs and preventative maintenance of materials handling equipment, while representing the company on customer sites and maintaining strong relationships.

You will support the Area Service Manager as a first point of contact for defined activities, ensuring safe operations, timely updates, and high service standards on every site visit.

Qualifications

• Experience in a customer-facing role.
• Ability to work independently and unsupervised.
• Proactive, professional approach with strong problem-solving skills.

Responsibilities

• Carry out preventative maintenance on materials handling and ancillary equipment.
• Diagnose faults and complete repairs efficiently and safely.
• Accurately complete service reports and timesheets.
• Manage and control parts stock on site.
• Build effective customer relationships through clear communication, ensuring expectations are met in line with contractual agreements.
• Liaise with After Sales Office to provide customers with accurate repair updates and ETAs.
• Identify and communicate chargeable follow-up work, completing it in a timely manner.
• Ensure all health & safety procedures are strictly followed.
• Identify and pass on sales leads for Jungheinrich equipment and After Sales products.
• Act as a Company Ambassador at all times.
• Occasionally participate in call-out duties and work outside normal hours, as directed.

Skills

Mechanical

Electrical

Customer-facing

Problem-solving

Job description

Guidant Global is seeking a Site Engineer to join our service team in Doncaster. You will lead on-site repairs and preventative maintenance of materials handling equipment, while representing the company on customer sites and maintaining strong relationships.

You will support the Area Service Manager as a first point of contact for defined activities, ensuring safe operations, timely updates, and high service standards on every site visit.