On-Site Sales Office Coordinator

Confidential; Downham Market; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

20 days annual leave

Bank Holidays

5% employer pension contribution

Death in Service cover

Profit Share Scheme

Long Service Awards

Job summary

Confidential in West Norfolk is seeking a Sales Office Co-ordinator to support day-to-day sales operations in a busy office environment. You will handle customer enquiries, quotations, order processing and sales administration, ensuring accurate documentation and timely responses.

You will collaborate with Accounts, Engineering and Production to progress enquiries and orders, provide after-sales support, generate reports for directors, and help maintain strong customer relationships.

Qualifications

• Strong communication with customers and colleagues, in writing and verbally.
• Organise and prioritise workload in a fast-paced office.
• Excellent attention to detail when handling orders and documentation.
• Customer-focused approach with strong relationship-building.
• Competent with Microsoft 365 applications; training provided.

Responsibilities

• Process and manage sales orders accurately through workflow systems.
• Respond to customer enquiries by phone and email with updates and quotations.
• Support the Sales team with information, materials and admin support.
• Prepare sales reports for directors using sales data and statistics.
• Collaborate with Accounts, Engineering and Production to progress orders.
• Provide after-sales support and maintain customer relationships.

Skills

Strong communication

Organisational skills

Attention to detail

Customer-focused

Microsoft 365 proficiency

Tools

Microsoft 365

Job description

Confidential in West Norfolk is seeking a Sales Office Co-ordinator to support day-to-day sales operations in a busy office environment. You will handle customer enquiries, quotations, order processing and sales administration, ensuring accurate documentation and timely responses.

You will collaborate with Accounts, Engineering and Production to progress enquiries and orders, provide after-sales support, generate reports for directors, and help maintain strong customer relationships.