Sales Coordinator

Confidential; Downham Market; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

20 days annual leave

Bank Holidays

5% employer pension contribution

Death in Service cover

Profit Share Scheme

Long Service Awards

Job summary

Confidential in West Norfolk is seeking a Sales Office Co-ordinator to support day-to-day sales operations in a busy office environment. You will handle customer enquiries, quotations, order processing and sales administration, ensuring accurate documentation and timely responses.

You will collaborate with Accounts, Engineering and Production to progress enquiries and orders, provide after-sales support, generate reports for directors, and help maintain strong customer relationships.

Qualifications

• Strong communication with customers and colleagues, in writing and verbally.
• Organise and prioritise workload in a fast-paced office.
• Excellent attention to detail when handling orders and documentation.
• Customer-focused approach with strong relationship-building.
• Competent with Microsoft 365 applications; training provided.

Responsibilities

• Process and manage sales orders accurately through workflow systems.
• Respond to customer enquiries by phone and email with updates and quotations.
• Support the Sales team with information, materials and admin support.
• Prepare sales reports for directors using sales data and statistics.
• Collaborate with Accounts, Engineering and Production to progress orders.
• Provide after-sales support and maintain customer relationships.

Skills

Strong communication

Organisational skills

Attention to detail

Customer-focused

Microsoft 365 proficiency

Tools

Microsoft 365

Job description

Sales Co-Ordinator

Job Type: Full-time, Permanent (office-based)

Location: West Norfolk (on-site)

Salary: 33,000- 38,000 DOE

Hours: Full-time, Monday to Friday

About the Company

We are recruiting on behalf of a successful manufacturing and engineering organisation with an established reputation for delivering high-quality products and services to a diverse customer base. Due to continued growth an exciting opportunity has arisen to join their commercial support team.

We welcome applications from individuals with transferable experience gained within manufacturing, engineering, technical sales support, customer service or commercial administration environments.

The Opportunity

The Sales Office Co-ordinator will help keep the day-to-day sales office running smoothly. It is a varied role covering customer enquiries, quotations, order processing, sales administration, reporting and general support for the Sales team.

The role will also involve working with other departments to ensure enquiries and orders continue to progress efficiently whilst customers are kept informed throughout the process.

Key Responsibilities

• Process and manage sales orders accurately and promptly through company workflow systems.
• Respond to customer enquiries via telephone and email, providing updates, quotations and product information.
• Support the Sales team by ensuring they have the information, materials and administrative support required.
• Prepare sales reports for company directors using sales data and statistics.
• Work closely with Accounts, Engineering and Production teams to ensure enquiries and orders continue to progress smoothly.
• Provide after-sales support, resolve customer queries and maintain strong customer relationships.

Skills & Experience

• Strong communication skills, with the confidence to communicate clearly with customers and colleagues both verbally and in writing.
• Ability to organise and prioritise workload effectively whilst working in a fast-paced environment.
• Excellent attention to detail and accuracy when handling orders, quotations and documentation.
• A customer-focused approach with the ability to build positive working relationships.
• Good analytical skills, with the ability to review data and prepare reports.
• Competent user of Microsoft 365 applications. Training will be provided on company systems.
• Previous experience in sales administration, customer service or office co-ordination roles.

Person Specification

We're looking for a highly organised and customer-focused individual who enjoys building relationships and keeping processes moving.

You will ideally have:

• Experience within sales administration, customer service, commercial support or office co-ordination roles.
• Strong communication and relationship-building skills.
• Excellent organisational skills and the ability to manage multiple priorities.
• Good attention to detail and accuracy when handling orders, quotations and documentation.
• Competent Microsoft 365 skills, including Outlook, Excel and Teams.
• Experience within a manufacturing or engineering environment would be advantageous.

Benefits

Alongside a competitive salary, our client offers annual leave starting at 20 days plus Bank Holidays, increasing by one additional day per year of service up to a maximum of 25 days, a 5% employer pension contribution, Death in Service cover, an annual Profit Share Scheme (subject to business performance) and Long Service Awards. The business is also committed to supporting employee development and long-term career progression.