Client Relations & Sales Support Coordinator

Confidential; Essex; On-site; GBP 24,000 - 32,000; Full time

Job summary

Confidential is seeking a highly organised Customer Service & Sales Support Coordinator to join our team in Essex. You will manage an established portfolio of live clients, acting as a key contact and ensuring customers receive an excellent level of service throughout the order process.

You will own customer orders from enquiry through to delivery, coordinating with production and sales to ensure accurate processing, timely scheduling and on-time deliveries.

Qualifications

• Previous experience in an office-based customer service, sales support or order administration role (≤140 chars).
• Experience processing customer orders and using Sage or a similar system (≤140 chars).
• Strong customer service skills with ability to build long-term relationships (≤140 chars).
• Excellent written and verbal communication, professional and approachable (≤140 chars).
• Strong organisational and time management skills, able to manage multiple tasks (≤140 chars).
• Attention to detail when processing orders and preparing documentation (≤140 chars).
• Ability to work independently and collaborate across departments (≤140 chars).

Responsibilities

• Build and maintain strong, long-term relationships with an established customer base.
• Act as a key contact, understanding customer requirements and preferences.
• Provide high standard of customer service, responding professionally to enquiries.
• Proactively manage expectations with regular updates and issue resolution.
• Identify opportunities to strengthen relationships and support retention.
• Process customer orders via telephone and email with accuracy.
• Enter orders in Sage and internal systems; issue acknowledgements.
• Maintain production scheduling spreadsheet and order documentation.
• Coordinate UK and international shipments with couriers.
• Prepare shipping documents and ensure compliance with requirements.
• Liaise with couriers, customers and customs to resolve queries.
• Monitor shipments and resolve delays and discrepancies.
• Assist with quotations and general administrative tasks.

Skills

Customer service

Organisational skills

Communication

Time management

Attention to detail

Problem solving

Teamwork

Initiative

Tools

Sage

Excel

Outlook

Job description

Confidential is seeking a highly organised Customer Service & Sales Support Coordinator to join our team in Essex. You will manage an established portfolio of live clients, acting as a key contact and ensuring customers receive an excellent level of service throughout the order process.

You will own customer orders from enquiry through to delivery, coordinating with production and sales to ensure accurate processing, timely scheduling and on-time deliveries.