Sales Office Co-Ordinator (12 Month FTC)

polkadotfrog Limited; Ipswich; On-site; GBP 21,000 - 32,000; Full time

Job summary

Polkadotfrog Limited in Ipswich is seeking a proactive Sales Office Co-ordinator to join our busy, customer-focused team. This full-time role runs Monday to Friday, 9:00am–5:00pm and centers on supporting the sales office, handling quotations and processing orders.

You will coordinate deliveries, prepare and check invoices, and maintain strong relationships with customers and suppliers to meet project deadlines.

Qualifications

• Experience in administration, customer service or sales support.
• Data accuracy and attention to detail.
• Ability to manage multiple tasks and deadlines.
• Experience with quotes, orders and invoicing is beneficial.

Responsibilities

• Prepare project quotations and process sales and purchase orders, ensuring accuracy and meeting customer deadlines.
• Prepare and check customer invoices, managing invoice queries, credit notes, returns and non-conformances.
• Build strong customer and supplier relationships, handling queries and resolving issues proactively.
• Coordinate pricing, stock availability and customer deliveries, working closely with internal departments to meet project timescales.
• Prioritise workloads to meet departmental KPIs, maintain effective communication and provide administrative support to the wider team.

Skills

Administration

Customer service

Sales support

Order processing

Invoicing

Tools

Excel

Word

Teams

Job description

Polkadotfrog are delighted to be supporting a successful, people-focused business with a strong reputation for quality, innovation and long-term career development, in their search for a proactive and detail-oriented Sales Office Co‑coordinator to join their busy, customer-focused team at their Ipswich HQ working full-time Monday-Friday, 9:00am-5:00pm.

As the Sales Office Co‑coordinator, you'll play a key role in supporting the smooth running of the sales office, managing customer quotations and orders, coordinating deliveries and ensuring exceptional customer service throughout the project process.

This is an excellent opportunity for an experienced administrator or sales support professional who thrives under pressure, enjoys problem-solving and takes pride in delivering accurate, high-quality work.

Responsibilities as the Sales Office Co‑coordinator:

• Prepare project quotations and process sales and purchase orders, ensuring accuracy and meeting customer deadlines.
• Prepare and check customer invoices, managing invoice queries, credit notes, returns and non-conformances.
• Build strong customer and supplier relationships, handling queries and resolving issues proactively.
• Coordinate pricing, stock availability and customer deliveries, working closely with internal departments to meet project timescales.
• Prioritise workloads to meet departmental KPIs, maintain effective communication and provide administrative support to the wider team.

The successful Sales Office Co‑coordinator will have:

• Previous experience in administration, customer service or sales support, ideally with order processing and invoicing experience.
• Exceptional attention to detail, accuracy and data validation skills.
• Strong organisational and communication skills, with the ability to prioritise workloads and meet deadlines.
• Proactive and solution-focused, with the ability to work independently and collaboratively in a fast-paced environment.
• Advanced Microsoft Office skills, particularly Excel, Word and Teams; knowledge of logistics, stock management and delivery coordination would be advantageous.

You’ll be joining a busy team where communication, accuracy and customer service are essential to success. This is a varied role offering the opportunity to make a tangible contribution to the customer experience and wider business, while developing your knowledge across sales administration, order processing and logistics.

If you’re an organised and proactive administrator with excellent attention to detail and a passion for delivering outstanding customer service, we’d love to hear from you.