On-Site Resident Liaison Specialist

Bell Building Projects Ltd; Glasgow; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Generous pension scheme

Income protection

Death in service benefits

32 days of holiday

Job summary

A construction company is seeking a Residents Liaison Officer for their Glasgow site. This permanent position requires exceptional communication and organizational skills to foster relationships with building residents. Responsibilities include managing resident communications, preparing reports, and facilitating public interactions. Applicants should have a strong background in customer care, be proficient with Microsoft office tools, and able to work independently. The role offers a competitive salary and benefits including a generous pension scheme and holiday entitlement.

Qualifications

• Proven track record in customer care and/or a customer focused environment.
• Ability to manage and prioritise a busy workload.
• High professional standards aligned with honesty and integrity.

Responsibilities

• Prepare regular rollout programmes and communicate with residents.
• Liaise with residents and property managers throughout the project.
• Log complaints and interactions in a formal system.

Skills

Customer care experience

Exceptional communication skills

Organisational skills

Proficiency in Microsoft Excel

Fluent English speaker

Ability to work independently

Tools

CRM systems

Microsoft Word

Microsoft Outlook

Job description

A construction company is seeking a Residents Liaison Officer for their Glasgow site. This permanent position requires exceptional communication and organizational skills to foster relationships with building residents. Responsibilities include managing resident communications, preparing reports, and facilitating public interactions. Applicants should have a strong background in customer care, be proficient with Microsoft office tools, and able to work independently. The role offers a competitive salary and benefits including a generous pension scheme and holiday entitlement.