Resident Experience Liaison

Construction Resources Limited; Hawton; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Pension contribution scheme

Life assurance

Private healthcare available

Bonus scheme

Volunteering leave

Job summary

Construction Resources Limited in the United Kingdom is seeking a Customer Liaison Officer to coordinate resident communications and ensure a consistently high standard of service during improvement works. You will liaise with site teams, residents and stakeholders, scheduling appointments, managing expectations and resolving issues to support regeneration programmes.

The role emphasizes proactive problem solving, strong relationship building and a customer-first approach in a fast-paced

Qualifications

• Experience in a customer-facing role delivering high levels of service.
• Experience handling enquiries and complaints in a fast-paced setting.
• Ability to manage multiple priorities and stakeholders.

Responsibilities

• Act as the primary point of contact for customers throughout improvement works.
• Coordinate appointments with residents, site teams and frontline colleagues.
• Maintain regular communication and manage expectations about timescales and disruption.
• Capture feedback and support service improvements and KPI reporting.

Skills

Customer service

CRM systems

Stakeholder management

Communication

Education

Full UK Driving Licence

Customer service qualification or equivalent

Tools

CRM platforms

MS Office

Job description

Construction Resources Limited in the United Kingdom is seeking a Customer Liaison Officer to coordinate resident communications and ensure a consistently high standard of service during improvement works. You will liaise with site teams, residents and stakeholders, scheduling appointments, managing expectations and resolving issues to support regeneration programmes.

The role emphasizes proactive problem solving, strong relationship building and a customer-first approach in a fast-paced