Resident Liaison Officer – Glasgow

Bell Building Projects Ltd; Glasgow; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Generous pension scheme

Income protection

Death in service benefits

32 days of holiday

Job summary

A construction company is seeking a Residents Liaison Officer for their Glasgow site. This permanent position requires exceptional communication and organizational skills to foster relationships with building residents. Responsibilities include managing resident communications, preparing reports, and facilitating public interactions. Applicants should have a strong background in customer care, be proficient with Microsoft office tools, and able to work independently. The role offers a competitive salary and benefits including a generous pension scheme and holiday entitlement.

Qualifications

• Proven track record in customer care and/or a customer focused environment.
• Ability to manage and prioritise a busy workload.
• High professional standards aligned with honesty and integrity.

Responsibilities

• Prepare regular rollout programmes and communicate with residents.
• Liaise with residents and property managers throughout the project.
• Log complaints and interactions in a formal system.

Skills

Customer care experience

Exceptional communication skills

Organisational skills

Proficiency in Microsoft Excel

Fluent English speaker

Ability to work independently

Tools

CRM systems

Microsoft Word

Microsoft Outlook

Job description

Employment Type: Full-time, Permanent or Part-time, Permanent

About Us

Bell Building Projects (BBP) is a well-established construction company with decades of experience delivering high-quality projects across the UK. We’re proud of our strong pipeline of work, which gives our teams long-term job security and the opportunity to grow with the business.

The Role

We are seeking a Residents Liaison Officer to join our team. The position will be permanent, based on site in Glasgow. Whilst the core activities will be during normal working hours, there may be a requirement for out-of-hours liaison and communication, as is required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site.

Key Responsibilities

• Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline and most notably when the precise location of our works directly impact upon their respective flat location.
• Liaising with the building residents and the property manager throughout the duration of our works on site.
• First point of contact for building residents for any information required requests, feedback and/or complaints. Those contacts are anticipated as being both verbal and written and will require formal logging, information gathering and ultimately proper resolution.
• Arrangement of intermittent public events, such as resident’s coffee morning, and similar such like ‘meet and greets’ together with resident’s meetings, either pre-arranged or ad-hoc.
• Log all complaints, feedback and interaction within a recognised system together with any associated resolutions, record information, rollouts, etc
• Preparation of a monthly report on the resident’s interaction which will be incorporated within our overall monthly progress report to the Client.
• Preparation of minutes of meetings with subsequent issue to affected parties and the saving of same within the project server.
• Monitor and resolve resident’s complaints.
• Work closely with our Site Project Manager to ensure a proper communication bridge.

Who We’re Looking For

• A proven track record in customer care and/or a customer focused environment.
• Exceptional communication and organisational skills.
• Work well independently as well as being a team player.
• High professional standards aligned with honesty and integrity.
• Conversant in software packages such as Microsoft excel, word, outlook and notable CRM systems and processes.
• Ability to work to required timelines and effectively manage and prioritise a busy workload.
• Articulate, polite and a coherent and fluent English speaker
• Patient, sincere and understanding.

Why Join BBP?

Join a company with 40 years of industry excellence and a strong future pipeline. We offer a competitive salary, a generous pension scheme, income protection, and death in service benefits. Enjoy annual salary reviews, discretionary performance-based bonuses, and 32 days of holiday with a flexible bank holiday scheme. We actively support professional development and training, and business mileage is reimbursed. Our offices are fully accessible, ensuring an inclusive workplace for all.

Diversity & Inclusion

Bell Building Projects is committed to promoting a diverse and inclusive workforce. We believe in providing equal opportunities for all individuals, regardless of age, disability, gender, race, religion, sexual orientation, gender identity, marital status, pregnancy, or any other characteristic protected by law.

We are dedicated to ensuring that our recruitment, hiring, training, and promotion practices are free from bias, offering fair access to all qualified candidates. Selection decisions are made based on skills, qualifications, and experience, and we encourage applicants from all backgrounds to apply. Bell Building Projects values diversity and is proud to be an equal opportunity employer.