Resident Liaison Officer

GS3 Recruitment Glasgow; Giffnock; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Permanent position

Glasgow-based role with travel across/

Opportunity to work on multiple refurb

Job summary

GS3 Recruitment Glasgow is seeking a Resident Liaison Officer to support refurbishment and improvement works across Scotland. You will act as the link between residents, site teams and project management, ensuring clear communication and smooth progress.

Based in Glasgow with travel to projects across Scotland, this permanent full-time role rewards proactive, people-focused candidates with strong organisational and customer service skills.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service approach.
• Good organisational and administrative skills.

Responsibilities

• Act as the main contact for residents throughout refurbishment works.
• Provide clear updates on project programmes, planned works and timescales.
• Build positive relationships with residents and maintain a professional approach.
• Visit properties and speak directly with residents to understand concerns.
• Coordinate resident updates with Site Managers and the wider project team.

Skills

Communication skills

Customer service

Organisational skills

Travel across Scotland

Tools

Microsoft Office

Job description

Resident Liaison Officer

Salary: £30,000 - £36,000

Location: Glasgow / Scotland

Permanent | Full-Time

GS3 Recruitment is working with an established construction and energy business that is continuing to grow its project portfolio across Scotland.

An opportunity has arisen for a Resident Liaison Officer to join the team, supporting refurbishment and improvement works and acting as the link between residents, site teams and project management.

This is a people-focused role where strong communication, organisation and the ability to deal with issues professionally are essential.

The Role

As Resident Liaison Officer, you will work closely with residents throughout the delivery of construction projects, keeping people informed and making sure questions, concerns and issues are dealt with efficiently.

You will regularly communicate with residents before and during works, helping to minimise disruption and ensuring they understand what is happening and when.

The role is Glasgow based, but travel throughout Scotland will be required depending on project locations.

Key Responsibilities

• Act as the main contact for residents throughout refurbishment works
• Provide clear updates on project programmes, planned works and timescales
• Build positive relationships with residents and maintain a professional approach
• Visit properties and speak directly with residents to understand any concerns
• Arrange and attend resident meetings and information sessions
• Keep accurate records of communications, feedback and outstanding issues
• Coordinate resident updates with Site Managers and the wider project team
• Make sure individual resident requirements are communicated to the site team
• Deal with complaints and work with the project team to reach suitable resolutions
• Help reduce disruption to residents during construction works
• Record activity and updates using company systems
• Provide regular feedback to the project and management teams

About You

We are looking for someone who is confident dealing with people, able to build rapport quickly and comfortable having conversations with residents in a variety of circumstances.

Previous experience in a resident liaison, customer service, housing, property or construction environment would be beneficial, although candidates from other strong customer-facing backgrounds will also be considered.

You will need to be organised, approachable and able to manage your own workload while working closely with site and project teams.

Essential Skills & Experience

• Strong communication and interpersonal skills
• Excellent customer service approach
• Ability to listen, understand concerns and find practical solutions
• Confident dealing with complaints and difficult situations
• Good organisational and administrative skills
• Comfortable working independently and as part of a wider team
• Good working knowledge of Microsoft Office
• Full flexibility to travel to projects across Scotland

Desirable

• Previous experience in construction, housing, property or refurbishment
• Resident Liaison Officer experience
• Knowledge of health and safety requirements
• Experience using digital systems for recording customer or project information

What's On Offer

£30,000 - £36,000 salary

Permanent position

Glasgow-based role with travel across Scotland

Opportunity to join an established and growing construction business

Varied role working across multiple refurbishment projects

Direct involvement with residents, site teams and project management

Opportunity to develop within the construction sector