On-Site Resident Concierge & Reception | Property Services

Ritz Recruitment; Newbury; On-site; GBP 18,000 - 21,000; Part time

Job summary

Ritz Recruitment is looking for a Customer Service Assistant to deliver on-site operations at a residential building in Newbury, Berkshire. This temporary role offers an immediate start and pays £13.50ph.

You will work as part of a small team to ensure residents receive excellent service, handling enquiries, arranging viewings and managing access to properties while maintaining safe, welcoming communal spaces.

Qualifications

• Previous customer service, reception, front-of-house experience.
• Strong written and verbal English skills.
• Ability to build relationships and work independently.

Responsibilities

• Face-to-face customer interaction to make residents feel welcome, safe and at home.
• Respond to resident enquiries by phone and email.
• Book viewings for prospective residents and keep them updated.
• Update the workflow calendar with resident viewings.
• Arrange access to properties for agents, contractors and inventory clerks.
• Conduct room inventories and PPM checks.
• Inspect communal areas for cleanliness, hazards or safety issues and follow up to ensure completion.

Skills

Customer service

Communication

Relationship building

Self-motivation

Job description

Ritz Recruitment is looking for a Customer Service Assistant to deliver on-site operations at a residential building in Newbury, Berkshire. This temporary role offers an immediate start and pays £13.50ph.

You will work as part of a small team to ensure residents receive excellent service, handling enquiries, arranging viewings and managing access to properties while maintaining safe, welcoming communal spaces.