IT Support Technician: First-Line Tech & Remote Help

Keys; Halesowen; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Keys is seeking an IT Support Technician to join our office-based team in Halesowen. The role offers a salary of £26,250 and a Monday–Friday pattern, with a pool car available for site visits from head office.

You will provide friendly, professional first-line IT support across the business, escalating complex issues as needed and maintaining accurate ticket records. A full UK driving licence is required.

Qualifications

• Provide first-line IT support for colleagues and incidents.
• Document troubleshooting steps and maintain records.
• Escalate complex issues to appropriate teams when needed.

Responsibilities

• Provide first-line support for IT incidents and service requests.
• Escalate complex issues to technical teams as required.
• Monitor tickets, respond promptly, and document resolutions.
• Install, configure, deploy and troubleshoot IT hardware, software, and devices.
• Support network, connectivity and remote access issues.
• Maintain IT asset records and lifecycle data.
• Deliver friendly, professional IT support to users.
• Participate in team meetings and service improvement initiatives.
• Support IT activities as needed by the IT Support Manager.
• Administer Microsoft 365 and provide SharePoint support.
• Possess VMware or virtualization knowledge.
• Have additional networking knowledge and troubleshooting experience.
• Hold a Full UK driving licence.

Skills

First-line IT support

Microsoft 365 admin

SharePoint administration

Networking knowledge

VMware/virtualisation

Full UK driving licence

Job description

Keys is seeking an IT Support Technician to join our office-based team in Halesowen. The role offers a salary of £26,250 and a Monday–Friday pattern, with a pool car available for site visits from head office.

You will provide friendly, professional first-line IT support across the business, escalating complex issues as needed and maintaining accurate ticket records. A full UK driving licence is required.