On-Site IT Support Officer – Cloud & Service Desk (3-Month)

Essex County Council; Rochford; On-site; GBP 23,000 - 30,000; Full time

Job summary

Essex County Council (ECC) are recruiting an IT Support Officer on a full-time, temporary basis to support Rochford District Council. The role is on-site at Launchpad, Airport Business Park, Rochford, with a 37-hour week and a 3-month contract.

The Technical Officer will work with a Technical Analyst to deliver first-line service desk support, handling MS technologies and general IT tasks, including hardware deployment and decommissioning, ensuring high-quality customer service.

Qualifications

• Experience in IT helpdesk or service desk environments.
• Knowledge of Microsoft technologies and related tools.
• Familiarity with ITIL concepts is advantageous.

Responsibilities

• Provide first-line IT support and resolve incidents for users.
• Collaborate with Technical Analyst as part of the Digital, Data and Technology team.
• Assist with hardware commissioning and decommissioning and general IT support.

Skills

Customer service

Technical support

Microsoft technologies

ITIL knowledge

Tools

Windows OS

Microsoft services

Job description

Essex County Council (ECC) are recruiting an IT Support Officer on a full-time, temporary basis to support Rochford District Council. The role is on-site at Launchpad, Airport Business Park, Rochford, with a 37-hour week and a 3-month contract.

The Technical Officer will work with a Technical Analyst to deliver first-line service desk support, handling MS technologies and general IT tasks, including hardware deployment and decommissioning, ensuring high-quality customer service.