On-Site IT Support Analyst (L1/L2) – Endpoint Specialist

Axiom Technologies; Reading; On-site; GBP 28,000 - 42,000; Full time

Job summary

Axiom Technologies is seeking a capable IT support resource to coordinate and deliver on-site and on-call assistance for end users in Reading. You will ensure timely service delivery within the desktop computing environment, focusing on restoring productivity and minimizing downtime.

Responsibilities include L1/L2 support, resolving endpoint and connectivity issues, lifecycle management of devices, and maintaining accurate asset and ticket records within ITSM tools.

Qualifications

• Hands-on IT support in operational environments.
• Clear updates to end users and stakeholders.
• Diagnose L1/L2 endpoint, app, and connectivity issues.
• Strong ITIL discipline with thorough ticketing and documentation.
• Collaborative team player who takes ownership and shares knowledge.

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices, and local services.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues.
• Support device lifecycle management from build to replacement.
• Execute site changes and deployments per defined processes and risk controls.
• Maintain accurate asset records and high-quality ticketing in ITSM tools.

Skills

IT support

Customer communication

Troubleshooting

ITIL

Team player

Tools

ITSM tools

Job description

Axiom Technologies is seeking a capable IT support resource to coordinate and deliver on-site and on-call assistance for end users in Reading. You will ensure timely service delivery within the desktop computing environment, focusing on restoring productivity and minimizing downtime.

Responsibilities include L1/L2 support, resolving endpoint and connectivity issues, lifecycle management of devices, and maintaining accurate asset and ticket records within ITSM tools.