IT Analyst Field Support

Axiom Technologies; Reading; On-site; GBP 28,000 - 42,000; Full time

Job summary

Axiom Technologies is seeking a capable IT support resource to coordinate and deliver on-site and on-call assistance for end users in Reading. You will ensure timely service delivery within the desktop computing environment, focusing on restoring productivity and minimizing downtime.

Responsibilities include L1/L2 support, resolving endpoint and connectivity issues, lifecycle management of devices, and maintaining accurate asset and ticket records within ITSM tools.

Qualifications

• Hands-on IT support in operational environments.
• Clear updates to end users and stakeholders.
• Diagnose L1/L2 endpoint, app, and connectivity issues.
• Strong ITIL discipline with thorough ticketing and documentation.
• Collaborative team player who takes ownership and shares knowledge.

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices, and local services.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues.
• Support device lifecycle management from build to replacement.
• Execute site changes and deployments per defined processes and risk controls.
• Maintain accurate asset records and high-quality ticketing in ITSM tools.

Skills

IT support

Customer communication

Troubleshooting

ITIL

Team player

Tools

ITSM tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Requirement:

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.
• Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.
• Execute site changes and deployments in line with defined processes, standards, and risk controls.
• Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

Experience:

• Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
• Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.
• Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues
• Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.
• Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment

What next?

Job Features

Job Category

Technical