IT Analyst Field Support Engineer

Axiom Technologies; Portsmouth; On-site; GBP 25,000 - 36,000; Full time

Job summary

Axiom Technologies in Portsmouth is seeking a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

This role will diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.

Qualifications

• Hands-on IT support professional with proven experience restoring service quickly in sensitive environments.
• Customer-focused communicator who gives clear updates and works effectively with end users and teams.
• Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues.
• Process-driven operator with strong ITIL discipline and high-quality ticketing, documentation, and follow-through.
• Reliable team player who takes ownership and collaborates across IT domains.

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices, and local services.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues.
• Support device lifecycle management (build, deploy, maintain, replace).
• Execute site changes and deployments per defined processes and risk controls.
• Maintain asset records, documentation, and high-quality ticketing in ITSM tools.

Skills

IT support

ITIL

Ticketing tools

End-user support

On-site support

Tools

ITSM tools

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Requirement

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.
• Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.
• Execute site changes and deployments in line with defined processes, standards, and risk controls.
• Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

Experience

• Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
• Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.
• Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues
• Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.
• Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment

Job Features

Job Category

Technical