IT Analyst, Field Support Engineer

Axiom Technologies; Amersham; On-site; GBP 25,000 - 38,000; Full time

Job summary

Axiom Technologies in the United Kingdom is seeking a capable on-site IT support specialist to coordinate end-user assistance within the desktop computing environment. You will deliver on-site L1/L2 support for end users, diagnose endpoint and connectivity issues, and manage device lifecycles to ensure users stay productive in a fast-paced site environment.

Strong ITIL discipline, clear communication, and proactive collaboration with site leaders and IT teams are essential; please forward your

Qualifications

• Hands-on IT support experience
• Experience delivering L1/L2 end-user support
• Familiarity with ITIL processes and ticketing systems
• Ability to document solutions clearly and maintain records

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices, and local services
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues
• Support device lifecycle management from build to replacement
• Execute site changes and deployments per defined processes and controls
• Maintain accurate asset records and high-quality ticketing in ITSM tools

Skills

ITIL

End-user support

L1/L2 support

Ticketing

On-site support

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Requirement:

· Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.

· Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.

· Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.

· Execute site changes and deployments in line with defined processes, standards, and risk controls.

· Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

Experience:

· Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.

· Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.

· Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues

· Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.

· Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail]

Job Features

Job Category

Technical

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