On-site IT Helpdesk Specialist — Customer Care

Tamfol; Nottingham; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Discounted or free food

Job summary

Tamfol in Nottingham NG8 is seeking a Customer Service Specialist – IT & Technical Support to join our on-site team. You’ll combine customer service with practical IT support for refurbished laptops, desktops and IT equipment purchased through our stores.

You’ll diagnose technical issues, guide customers with clear language, and reduce returns by resolving problems remotely or in-person when needed. Strong Windows and Chrome OS knowledge is essential.

Qualifications

• Experience in first-line IT support or helpdesk.
• Familiarity with e-commerce platforms (e.g., eBay, Amazon).
• Ability to diagnose and resolve technical issues clearly and calmly.

Responsibilities

• Respond to customer enquiries by phone, email and online messaging.
• Handle orders, cancellations and invoice requests.
• Provide technical support for laptops, desktops, Windows and Chrome OS devices.
• Diagnose faults and guide customers through practical solutions.
• Use remote desktop tools to troubleshoot on customers’ devices when needed.
• Document customer interactions and outcomes clearly.

Skills

Windows OS

Chrome OS

Hardware knowledge

Problem solving

Communication skills

Tools

TeamViewer

Job description

Tamfol in Nottingham NG8 is seeking a Customer Service Specialist – IT & Technical Support to join our on-site team. You’ll combine customer service with practical IT support for refurbished laptops, desktops and IT equipment purchased through our stores.

You’ll diagnose technical issues, guide customers with clear language, and reduce returns by resolving problems remotely or in-person when needed. Strong Windows and Chrome OS knowledge is essential.