Technical Customer Support Specialist

Major Recruitment Oldbury; Fazeley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Parking available

Job summary

Major Recruitment Oldbury are recruiting for a Tamworth-based client who is seeking an experienced Technical Customer Service Advisor to join their busy team. The role is office based with hours Monday to Friday 9am to 5pm.

This is a customer-facing technical support role, not a general IT job. You will handle incoming support tickets, gather the right information, complete first-line troubleshooting, keep customers updated, and escalate more complex issues to the Technical Support Lead with

Qualifications

• Clear written and verbal communication skills are essential.
• Ability to gather appropriate information and document details accurately.
• Methodical approach to following structured troubleshooting steps.

Responsibilities

• Acknowledge and triage incoming support tickets.
• Gather customer, site, device, platform, and issue details.
• Resolve straightforward first-line issues using approved steps.
• Keep customers updated clearly and professionally.
• Record actions, responses and next steps accurately.
• Escalate complex issues to the Technical Support Lead with context.
• Maintain queue discipline with visible next actions.
• Contribute feedback to the support knowledge base.

Skills

Customer service

Troubleshooting

Communication

Ticket triage

Documentation

Escalation

Tools

CRM software

Ticketing system

Job description

Major Recruitment Oldbury are recruiting for a Tamworth-based client who is seeking an experienced Technical Customer Service Advisor to join their busy team. The role is office based with hours Monday to Friday 9am to 5pm.

This is a customer-facing technical support role, not a general IT job. You will handle incoming support tickets, gather the right information, complete first-line troubleshooting, keep customers updated, and escalate more complex issues to the Technical Support Lead with