On-Site IT Helpdesk Coordinator | First-Line Support

University Hospitals Sussex Nhs Foundation Trust; England; On-site; GBP 21,000 - 27,000; Full time

Job summary

University Hospitals Sussex NHS Foundation Trust is seeking an on-site IT Helpdesk Officer to join our team. You will provide first-line support to users, log all requests, and resolve or escalate issues to the appropriate IT support teams while maintaining a positive, customer-focused approach.

You will work one week in four on-site and collaborate with colleagues to ensure service standards, keep documentation up to date, and contribute to continuous service improvements within the IT

Qualifications

• ECDL or equivalent computing qualification or relevant customer service experience in a technical environment.
• Experienced user of Microsoft operating systems and application software.
• Basic PC maintenance.

Responsibilities

• Answer helpdesk requests via email or telephone and log in the system.
• Provide first-line IT support and escalate where required.
• Prioritise requests and refer to senior teams as needed.
• Log all details accurately for each request.
• Support other helpdesk team members to resolve issues.
• Ensure requests are followed up and closed per UH Sussex standards.
• Keep up to date with IT standards and SLAs.

Skills

MS Windows

Time management

Flexible working

Education

ECDL or equivalent computing qualification

Tools

Basic PC maintenance

Database experience

Job description

University Hospitals Sussex NHS Foundation Trust is seeking an on-site IT Helpdesk Officer to join our team. You will provide first-line support to users, log all requests, and resolve or escalate issues to the appropriate IT support teams while maintaining a positive, customer-focused approach.

You will work one week in four on-site and collaborate with colleagues to ensure service standards, keep documentation up to date, and contribute to continuous service improvements within the IT