1st Line IT Support Engineer – Service Desk

Hampshire Hospitals Nhs; Basingstoke; On-site; GBP 21,000 - 29,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust is seeking a committed 1st line IT Support professional to join a busy service desk. You will handle a variety of user requests, resolve issues remotely or in person, and work within an ITIL framework to maintain strong SLAs and OLAs.

The role requires knowledge of Active Directory, Windows OS, and MS Office / M365, with opportunities to train and grow skills through formal and informal learning.

Qualifications

• Educated to degree level or equivalent experience.
• ITIL Foundation level certification.
• Minimum 2 years IT experience.
• Experience with Active Directory.
• Experience with MS Windows Operating Systems and MS Office / M365.
• Experience using a Helpdesk/Service Desk and Remote Control Support Tools.
• Knowledge of ITIL processes would be advantageous.

Responsibilities

• Provide 1st line IT support to users, resolving issues remotely or on site.
• Work within ITIL-aligned processes to meet SLAs and OLAs.
• Assist with onboarding and training to reflect rapid technology changes.
• Liaise with other IT teams and third-party suppliers as needed.

Skills

2+ years IT experience

ITIL knowledge

Helpdesk experience

Remote control tools

Customer service

Education

Degree or equivalent experience

ITIL Foundation Certification

Tools

Active Directory

Windows OS

MS Office / M365

Remote control tools

Job description

Hampshire Hospitals NHS Foundation Trust is seeking a committed 1st line IT Support professional to join a busy service desk. You will handle a variety of user requests, resolve issues remotely or in person, and work within an ITIL framework to maintain strong SLAs and OLAs.

The role requires knowledge of Active Directory, Windows OS, and MS Office / M365, with opportunities to train and grow skills through formal and informal learning.