First-Line IT Helpdesk Engineer – Brighton

ConSol Partners; Eastbourne; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance programme (EAP)

Life assurance (3 x salary)

Discount Platform

Pension contribution- 5% company

Generous Holiday Entitlement

One day off for Birthday

Half price Internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme

Job summary

ConSol Partners in Brighton is seeking a technically minded Service Desk Analyst to provide first-line IT support. You will help keep client IT infrastructure operational by detecting, investigating and resolving incidents, with some on-site attendance.

Reporting to the Service Desk Manager, you will combine proactive monitoring with BAU support, working as part of a team and delivering friendly, detail-oriented service.

Qualifications

• :

Responsibilities

• Provide first point of contact IT support to clients with focus on keeping systems operational.
• Investigate and resolve technical incidents and problems, restoring service.
• Coordinate with on-site attendance as required and report to Service Desk Manager.
• Work as part of a team, delivering courteous and effective customer service.

Skills

Windows OS

Networking basics

Microsoft Office 365

Customer service

Team player

Attention to detail

Problem solving

Punctuality

Telephone manner

Tools

Unifi/Ubiquiti

Job description

ConSol Partners in Brighton is seeking a technically minded Service Desk Analyst to provide first-line IT support. You will help keep client IT infrastructure operational by detecting, investigating and resolving incidents, with some on-site attendance.

Reporting to the Service Desk Manager, you will combine proactive monitoring with BAU support, working as part of a team and delivering friendly, detail-oriented service.