First Line IT Support Analyst — Service Desk

UHCW NHS Trust; Coventry; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a First Line Support Analyst to join the Service Desk team. You will deliver first-line technical support to users, manage enquiries efficiently and maintain high standards of customer service.

The role requires rota coverage including extended hours and out-of-hours, and involves training users on Trust systems while ensuring accurate logging of requests in the ITSM system. Office-based position with no sponsorship.

Qualifikationen

• Experience in a Service Desk environment.
• Strong customer service ethos and communication skills.
• Willingness to work a rota including extended hours/out-of-hours.

Aufgaben

• Provide First Line technical and user support for Trust-wide systems.
• Log and manage service requests in the ITSM system with accurate details.
• Assist in deployment of new systems and training of users.
• Coordinate with second/third line teams to resolve issues.

Kenntnisse

Customer service

Communication

Problem solving

Teamwork

Tools

Microsoft Windows

UNIX

ITSM system

Jobbeschreibung

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a First Line Support Analyst to join the Service Desk team. You will deliver first-line technical support to users, manage enquiries efficiently and maintain high standards of customer service.

The role requires rota coverage including extended hours and out-of-hours, and involves training users on Trust systems while ensuring accurate logging of requests in the ITSM system. Office-based position with no sponsorship.