Onsite Hospital IT Support Technician

University Hospitals Birmingham NHS Foundation Trust; West Midlands; On-site; GBP 28,000 - 31,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking an IT Services Technician to deliver proactive floorwalking support across hospital sites, wards and clinical departments. You will troubleshoot desktop, printer, handheld, and mobile devices while maintaining strong user communication and professional service levels.

You will join a team providing second line support, with escalation to third line when required, and you will help maintain asset records and contribute to reliable IT

Qualifications

• GCSE in English and maths is required.
• CompTIA A+ and N+ certification or IT-related degree or equivalent experience.
• Experience in first or second line IT support within an ICT environment is desirable.

Responsibilities

• Provide proactive floorwalking IT support across hospital wards and clinical areas.
• Resolve incidents within service levels and escalate when needed.
• Support desktops, printers, handheld devices, telephony, and associated software in a Microsoft networked environment.

Skills

Communication skills

Empathy

Attention to detail

Education

GCSE in English and maths

CompTIA A+ and N+ certification or IT-related degree

Tools

Microsoft Windows environment

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking an IT Services Technician to deliver proactive floorwalking support across hospital sites, wards and clinical departments. You will troubleshoot desktop, printer, handheld, and mobile devices while maintaining strong user communication and professional service levels.

You will join a team providing second line support, with escalation to third line when required, and you will help maintain asset records and contribute to reliable IT