IT Service Desk Specialist – First-Line Support & Growth

University Hospital Southampton NHS FT; Southampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an IT Service Desk Operator to be the friendly, first point of contact for staff. You will answer calls, assist walk-ins, and respond to emails and portal tickets to resolve issues promptly.

This permanent role supports a busy, NHS environment. You’ll gain IT skills on the job, work to deadlines, and contribute to delivering the best possible digital experience for colleagues.

Qualifications

• Experience in a busy customer support or helpdesk environment.
• Ability to follow standard procedures and escalate as needed.
• Strong customer-facing and telephone communication skills.
• Structured, deadline-driven and able to multi-task.
• Enthusiasm to learn new systems.

Responsibilities

• Provide 1st line support to all staff across the organisation.
• Log incidents on IT Service Desk software.
• Update incidents and inform end users on progress; escalate to 2nd line when required.
• Process relevant 1st level support activities.
• Regularly audit system users and process leavers per policy.

Skills

Customer service

Telephone communication

Time management

Multi-tasking

Willingness to learn

Education

GCSE English and Mathematics

Job description

University Hospital Southampton NHS Foundation Trust is seeking an IT Service Desk Operator to be the friendly, first point of contact for staff. You will answer calls, assist walk-ins, and respond to emails and portal tickets to resolve issues promptly.

This permanent role supports a busy, NHS environment. You’ll gain IT skills on the job, work to deadlines, and contribute to delivering the best possible digital experience for colleagues.