On-Site IT & Facilities Support Administrator

Fairmont; Knutsford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Exclusive hotel discounts

Colleague restaurant

Training and development opportunities

Pension benefits

28 days holiday including public/bank

Job summary

Fairmont Cheshire, The Mere is seeking an IT Support role to assist the Chief Engineer and IT Manager in running hotel IT operations. You will handle desktop, network, and hotel systems support across departments, escalate complex faults, and contribute to maintenance planning.

The role requires strong Windows troubleshooting, AD/MS365 knowledge, and good communication. On-site in Knutsford, with a focus on operational excellence and guest service.

Qualifications

• Proven PC/desktop troubleshooting in Windows environments.
• Experience with Microsoft 365 and Active Directory administration.
• Knowledge of basic network troubleshooting and LAN/WAN fundamentals.
• Familiarity with hospitality systems such as PMS and POS is a plus.
• Excellent communication and customer service abilities, with strong English skills.

Responsibilities

• Provide technical IT support to the IT Manager and Chief Engineer.
• First point of contact for IT faults across departments; diagnose and resolve hardware/software issues.
• Monitor and manage IT ticket requests to ensure timely action.
• Create and manage user accounts, passwords, and access rights.
• Basic network support including switches, wireless APs, cabling, and guest/back-of-house Wi-Fi.
• Deploy and maintain PCs, laptops, tills, and end-user devices; patching per brand standards.
• Support core hotel systems (PMS, POS, telephony, guest Wi‑Fi) and liaise with vendors.
• Maintain IT service continuity during absences and escalate beyond scope as needed.
• Inventory management for equipment, software, and licenses.
• Coordinate with suppliers for quotes; manage maintenance tasks.
• Produce and update Standard Operating Procedures.

Skills

Network troubleshooting

Windows PC troubleshooting

Active Directory

Microsoft 365

Communication skills

Independent working

Tools

Microsoft 365

Active Directory

Job description

Fairmont Cheshire, The Mere is seeking an IT Support role to assist the Chief Engineer and IT Manager in running hotel IT operations. You will handle desktop, network, and hotel systems support across departments, escalate complex faults, and contribute to maintenance planning.

The role requires strong Windows troubleshooting, AD/MS365 knowledge, and good communication. On-site in Knutsford, with a focus on operational excellence and guest service.