On-Site ICT Service Desk Technician

Carrington Blake Recruitment; England; On-site; GBP 18,000 - 25,000; Full time

Job summary

Carrington Blake Recruitment is seeking an enthusiastic IT Service Desk/Desktop Support professional to join Shropshire Council’s Technology Hub on-site. You will resolve day-to-day technical issues and ensure that hardware, software and services operate reliably for council staff.

You will respond to IT requests, troubleshoot and fix issues, install and configure equipment, assist with projects, and escalate complex problems while working closely with the IT team.

Qualifications

• Experience in ICT Service Desk, IT Support or Desktop Support.
• Good understanding of desktop hardware, software and troubleshooting.
• Experience supporting users with day-to-day technical issues.
• Strong communication and customer service skills.
• Ability to work independently and as part of a small team.
• DBS check required (Basic DBS).
• On-site work at Shropshire Council main hub, five days per week.

Responsibilities

• Respond to IT support requests from council employees.
• Troubleshoot and resolve hardware, software and system issues.
• Provide on-site desktop and technical support.
• Set up, install and configure IT equipment.
• Support users with login, connectivity, printing and app issues.
• Assist with planned IT projects and technology upgrades.
• Escalate more complex problems as needed.
• Collaborate with the wider IT team to maintain services.

Skills

IT Service Desk Support

Desktop Support

Hardware & Software Troubleshooting

Customer Service & Communication

Technical Problem Solving

IT Equipment Installation

Teamwork

Reactive & Planned Support

Job description

Carrington Blake Recruitment is seeking an enthusiastic IT Service Desk/Desktop Support professional to join Shropshire Council’s Technology Hub on-site. You will resolve day-to-day technical issues and ensure that hardware, software and services operate reliably for council staff.

You will respond to IT requests, troubleshoot and fix issues, install and configure equipment, assist with projects, and escalate complex problems while working closely with the IT team.