IT Service Desk Analyst

Essential Employment; West Midlands; On-site; GBP 18,000 - 25,000; Full time

Job summary

Essential Employment is seeking an IT Service Desk Analyst to join a dedicated IT team in Shrewsbury. The role is full-time on a temporary basis, paying £15.59 per hour and supporting end users across the organisation.

You will diagnose hardware and software issues, manage incidents in the service desk system, assist with deployments and user account tasks, and provide deskside support at the main council hub. Pre-employment checks may apply.

Responsibilities

• Provide first and second-line IT support to end users across the organisation.
• Diagnose and resolve hardware, software, network, and system issues.
• Log, prioritise, and manage incidents and service requests through the IT service management system.
• Troubleshoot issues relating to Microsoft Windows, Microsoft 365, Active Directory, and associated technologies.
• Set up, configure, and deploy desktops, laptops, mobile devices, and peripheral equipment.
• Support user account administration including password resets and access management.
• Assist with planned technology rollouts, upgrades, installations, and maintenance activities.
• Provide deskside support and hands-on assistance to staff at the main council hub.
• Escalate complex technical issues where necessary and liaise with third-party suppliers.
• Maintain accurate records of work undertaken and update support documentation.
• Contribute to continuous improvement initiatives and technology projects.

Job description

IT Service Desk Analyst needed in Shrewsbury Paying £15.59 per hr ref RQ1798836

Full time hours on a temporarybasis

Key Responsibilities

• Provide first and second-line IT support to end users across the organisation.
• Diagnose and resolve hardware, software, network, and system issues.
• Log, prioritise, and manage incidents and service requests through the IT service management system.
• Troubleshoot issues relating to Microsoft Windows, Microsoft 365, Active Directory, and associated technologies.
• Set up, configure, and deploy desktops, laptops, mobile devices, and peripheral equipment.
• Support user account administration including password resets and access management.
• Assist with planned technology rollouts, upgrades, installations, and maintenance activities.
• Provide deskside support and hands-on assistance to staff at the main council hub.
• Escalate complex technical issues where necessary and liaise with third-party suppliers.
• Maintain accurate records of work undertaken and update support documentation.
• Contribute to continuous improvement initiatives and technology projects.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.