IT Service Desk Analyst - 2-Month Local Authority Contract

Civic Recruitment Limited; Silvington; On-site; GBP 19,000 - 28,000; Full time

Job summary

Civic Recruitment Limited is recruiting an ICT Service Desk Analyst to provide first-line and desktop support across the Council’s Technology Hub. You will diagnose hardware, software and network issues, log tickets, and assist with upgrades in a collaborative, customer-focused team.

Based in Shirehall, Shropshire, the role runs on a two-month contract with a bi-weekly pay schedule. Strong communication and organisational skills are essential to deliver reliable IT support to internal users.

Qualifications

• Strong customer service and communication skills.
• Ability to diagnose hardware, software and networking issues.
• Experience managing support tickets and incidents.
• Ability to diagnose and resolve technical issues independently.
• Strong organisational and problem-solving skills.
• Ability to work effectively within a team environment.

Responsibilities

• Provide first-line IT support to Council users.
• Diagnose and resolve hardware, software and system issues.
• Log, track and update service desk tickets.
• Troubleshoot desktop, laptop and peripheral device issues.
• Support users with Microsoft applications and business systems.
• Configure, deploy and maintain IT equipment.
• Escalate complex incidents where appropriate.
• Assist with planned technology projects and upgrades.
• Support reactive technology works and incident resolution.
• Maintain accurate documentation and support records.
• Deliver excellent customer service to internal users.
• Work collaboratively within the Technology Hub team.

Skills

Customer service

Software support

Hardware issues

Networking basics

Ticketing systems

Team collaboration

Job description

Civic Recruitment Limited is recruiting an ICT Service Desk Analyst to provide first-line and desktop support across the Council’s Technology Hub. You will diagnose hardware, software and network issues, log tickets, and assist with upgrades in a collaborative, customer-focused team.

Based in Shirehall, Shropshire, the role runs on a two-month contract with a bi-weekly pay schedule. Strong communication and organisational skills are essential to deliver reliable IT support to internal users.