IT Support Technician - Service Desk (1st/2nd Line)

ESSENTIAL EMPLOYMENT LTD; West Midlands; On-site; GBP 18,000 - 25,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking an IT Service Desk Analyst in Shrewsbury, paying £15.59 per hour. This is a full-time, temporary role that supports staff across the organisation with first and second-line IT assistance.

You will diagnose, log, and resolve incidents, troubleshoot Windows, Microsoft 365, Active Directory, and related technologies, and help with device deployments and access management. Desk-side support is provided at the main council hub with escalation to third-party

Responsibilities

• Provide first and second-line IT support to end users across the organisation.
• Diagnose and resolve hardware, software, network, and system issues.
• Log, prioritise, and manage incidents and service requests through the IT service management system.
• Troubleshoot issues relating to Microsoft Windows, Microsoft 365, Active Directory, and associated technologies.
• Set up, configure, and deploy desktops, laptops, mobile devices, and peripheral equipment.
• Support user account administration including password resets and access management.
• Assist with planned technology rollouts, upgrades, installations, and maintenance activities.
• Provide deskside support and hands‑on assistance to staff at the main council hub.
• Escalate complex technical issues where necessary and liaison with third-party suppliers.
• Maintain accurate records of work undertaken and update support documentation.
• Contribute to continuous improvement initiatives and technology projects.

Job description

ESSENTIAL EMPLOYMENT LTD is seeking an IT Service Desk Analyst in Shrewsbury, paying £15.59 per hour. This is a full-time, temporary role that supports staff across the organisation with first and second-line IT assistance.

You will diagnose, log, and resolve incidents, troubleshoot Windows, Microsoft 365, Active Directory, and related technologies, and help with device deployments and access management. Desk-side support is provided at the main council hub with escalation to third-party