ICT Service Desk Analyst

Civic Recruitment Limited; Silvington; On-site; GBP 19,000 - 28,000; Full time

Job summary

Civic Recruitment Limited is recruiting an ICT Service Desk Analyst to provide first-line and desktop support across the Council’s Technology Hub. You will diagnose hardware, software and network issues, log tickets, and assist with upgrades in a collaborative, customer-focused team.

Based in Shirehall, Shropshire, the role runs on a two-month contract with a bi-weekly pay schedule. Strong communication and organisational skills are essential to deliver reliable IT support to internal users.

Qualifications

• Strong customer service and communication skills.
• Ability to diagnose hardware, software and networking issues.
• Experience managing support tickets and incidents.
• Ability to diagnose and resolve technical issues independently.
• Strong organisational and problem-solving skills.
• Ability to work effectively within a team environment.

Responsibilities

• Provide first-line IT support to Council users.
• Diagnose and resolve hardware, software and system issues.
• Log, track and update service desk tickets.
• Troubleshoot desktop, laptop and peripheral device issues.
• Support users with Microsoft applications and business systems.
• Configure, deploy and maintain IT equipment.
• Escalate complex incidents where appropriate.
• Assist with planned technology projects and upgrades.
• Support reactive technology works and incident resolution.
• Maintain accurate documentation and support records.
• Deliver excellent customer service to internal users.
• Work collaboratively within the Technology Hub team.

Skills

Customer service

Software support

Hardware issues

Networking basics

Ticketing systems

Team collaboration

Job description

Silvington, United Kingdom | Posted on 30/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

2 Months Contract with a Local Authority

Job Purpose

As an ICT Service Desk Analyst , you will provide first-line and desktop support services across the Council, resolving day-to-day IT issues and supporting users across a wide range of technology platforms within the Council's Technology Hub.

Key Duties/Accountabilities

• Provide first-line IT support to Council users.
• Diagnose and resolve hardware, software and system issues.
• Log, track and update service desk tickets.
• Troubleshoot desktop, laptop and peripheral device issues.
• Support users with Microsoft applications and business systems.
• Configure, deploy and maintain IT equipment.
• Escalate complex incidents where appropriate.
• Assist with planned technology projects and upgrades.
• Support reactive technology works and incident resolution.
• Maintain accurate documentation and support records.
• Deliver excellent customer service to internal users.
• Work collaboratively within the Technology Hub team.

Essential Experience Required

• Strong customer service and communication skills.
• Understanding of hardware, software and networking issues.
• Experience managing support tickets and incidents.
• Ability to diagnose and resolve technical issues independently.
• Strong organisational and problem-solving skills.
• Ability to work effectively within a team environment.

Additional Information to Note

• Monday to Friday -09:00 - 17:30.
• Shirehall, Shropshire.
• No Driving Licence Required.
• Technology Hub Team Environment.
• We work on bi-weekly payment schedule.