RQ1798836 – ICT Service Desk Analyst

Shropshire Council; England; Sur place; GBP 18 000 - 25 000; Plein temps

Résumé du poste

Carrington Blake Recruitment is seeking an enthusiastic IT Service Desk/Desktop Support professional to join Shropshire Council’s Technology Hub on-site. You will resolve day-to-day technical issues and ensure that hardware, software and services operate reliably for council staff.

You will respond to IT requests, troubleshoot and fix issues, install and configure equipment, assist with projects, and escalate complex problems while working closely with the IT team.

Qualifications

• Experience in ICT Service Desk, IT Support or Desktop Support.
• Good understanding of desktop hardware, software and troubleshooting.
• Experience supporting users with day-to-day technical issues.
• Strong communication and customer service skills.
• Ability to work independently and as part of a small team.
• DBS check required (Basic DBS).
• On-site work at Shropshire Council main hub, five days per week.

Responsabilités

• Respond to IT support requests from council employees.
• Troubleshoot and resolve hardware, software and system issues.
• Provide on-site desktop and technical support.
• Set up, install and configure IT equipment.
• Support users with login, connectivity, printing and app issues.
• Assist with planned IT projects and technology upgrades.
• Escalate more complex problems as needed.
• Collaborate with the wider IT team to maintain services.

Connaissances

IT Service Desk Support

Desktop Support

Hardware & Software Troubleshooting

Customer Service & Communication

Technical Problem Solving

IT Equipment Installation

Teamwork

Reactive & Planned Support

Description du poste

Work Pattern: 37.50 hours per week, On site

PAYE Pay Rate: £15.59 per hour

Main Purpose of the Role

To provide hands‑on IT support to Shropshire Council employees, resolving day‑to‑day technical issues and ensuring that computer systems, hardware and technology services operate effectively.

The postholder will work as part of a small Technology Hub team of three, providing both planned and reactive IT support across the organisation.

Typical Day Overview

• Responding to IT support requests from council employees.
• Troubleshooting and resolving hardware, software and system issues.
• Providing on‑site desktop and technical support.
• Setting up, installing and configuring IT equipment.
• Supporting users with login, connectivity, printing and application issues.
• Assisting with planned IT projects, upgrades and technology improvements.
• Escalating more complex technical problems where necessary.
• Working closely with the wider IT team to maintain effective services.

Key Skills and Responsibilities

• IT Service Desk Support – Experience providing first‑line or second‑line IT support and resolving technical issues.
• Desktop Support – Troubleshooting computers, laptops, printers and other IT equipment.
• Hardware & Software Troubleshooting – Diagnosing and resolving common hardware, software and operating system problems.
• Customer Service & Communication – Providing friendly, clear and effective technical assistance to users.
• Technical Problem Solving – Identifying faults, investigating issues and finding practical solutions.
• IT Equipment Installation – Setting up, configuring and maintaining desktop equipment and technology.
• Teamwork – Working collaboratively within a small IT support team.
• Reactive & Planned Support – Supporting everyday IT requests alongside planned technology projects and improvements.

Essential Requirements / Qualifications

• Previous experience in an ICT Service Desk, IT Support or Desktop Support role.
• Good understanding of desktop hardware, software and IT troubleshooting.
• Experience supporting users with day‑to‑day technical issues.
• Strong communication and customer service skills.
• Ability to work independently and as part of a small team.
• A proactive approach to identifying and resolving technical problems.
• Must be able to work on‑site at Shropshire Council’s main hub, five days per week.
• Available to start as soon as possible. DBS: Basic DBS check required.