IT Service Desk Pro: Windows, 365 & AD Support

Essential Employment; Shrewsbury; On-site; GBP 18,000 - 25,000; Full time

Job summary

Essential Employment is recruiting an IT Service Desk Analyst to provide first and second-line IT support in Shrewsbury. You will diagnose hardware, software, network, and system issues, log incidents, and assist with technology rollouts and maintenance.

You will deliver deskside support to staff at the main council hub and escalate complex issues to third-party suppliers as needed. Pre-employment checks may apply.

Qualifications

• Provide first and second-line IT support to end users across the organisation.
• Diagnose and resolve hardware, software, network, and system issues.
• Log, prioritise, and manage incidents and service requests through the IT service management system.
• Troubleshoot issues relating to Microsoft Windows, Microsoft 365, Active Directory, and associated technologies.
• Set up, configure, and deploy desktops, laptops, mobile devices, and peripheral equipment.
• Support user account administration including password resets and access management.
• Assist with planned technology rollouts, upgrades, installations, and maintenance activities.
• Provide deskside support and hands-on assistance to staff at the main council hub.
• Escalate complex technical issues where necessary and liaise with third-party suppliers.
• Maintain accurate records of work undertaken and update support documentation.
• Contribute to continuous improvement initiatives and technology projects.

Responsibilities

• Provide first and second-line IT support to end users across the organisation.
• Diagnose and resolve hardware, software, network, and system issues.
• Log, prioritise, and manage incidents and service requests through the IT service management system.
• Troubleshoot issues relating to Microsoft Windows, Microsoft 365, Active Directory, and associated technologies.
• Set up, configure, and deploy desktops, laptops, mobile devices, and peripheral equipment.
• Support user account administration including password resets and access management.
• Assist with planned technology rollouts, upgrades, installations, and maintenance activities.
• Provide deskside support and hands-on assistance to staff at the main council hub.
• Escalate complex technical issues where necessary and liaise with third-party suppliers.
• Maintain accurate records of work undertaken and update support documentation.
• Contribute to continuous improvement initiatives and technology projects.

Skills

First line support

Second line support

Incident management

Service requests handling

Deskside support

Accounts & access management

Tools

IT service management system

Job description

Essential Employment is recruiting an IT Service Desk Analyst to provide first and second-line IT support in Shrewsbury. You will diagnose hardware, software, network, and system issues, log incidents, and assist with technology rollouts and maintenance.

You will deliver deskside support to staff at the main council hub and escalate complex issues to third-party suppliers as needed. Pre-employment checks may apply.