Hybrid ICT Support Analyst - Frontline Tech & Helpdesk

Lancashire County Council; Lancashire; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Lancashire County Council is seeking an ICT Support Analyst to join the frontline Digital User Experience Service. You will deliver first-class technical support and customer service, helping users access and make the best use of council digital services within a busy team.

This hybrid role is based at County Hall, Preston, offering a mix of office and home working. You will diagnose issues, configure devices, log incidents, and follow ITIL processes while developing your technical skills in a

Qualifications

• Excellent customer service skills and a positive attitude.
• Strong troubleshooting and problem-solving abilities.
• Ability to manage a varied workload and priorities.

Responsibilities

• Provide technical support through multiple channels (digital, email, phone, face-to-face).
• Diagnose and resolve hardware, software and device issues.
• Log and manage incidents using ITIL-based processes.

Skills

Customer service

Troubleshooting

Communication

ITIL awareness

Teamwork

Tools

Microsoft 365

Azure Active Directory

ServiceNow

Job description

Lancashire County Council is seeking an ICT Support Analyst to join the frontline Digital User Experience Service. You will deliver first-class technical support and customer service, helping users access and make the best use of council digital services within a busy team.

This hybrid role is based at County Hall, Preston, offering a mix of office and home working. You will diagnose issues, configure devices, log incidents, and follow ITIL processes while developing your technical skills in a