On-site Field Customer Manager — Wholesale & FMCG

Firstunion; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Firstunion is seeking an on-site Customer Support professional to work at partner wholesalers' warehouses in the United Kingdom. You will build and maintain strong customer relationships, respond to feedback, and coordinate with internal teams to resolve product, logistics, or sales issues.

The role requires experience in retail/wholesale support, strong communication and CRM skills, and the ability to work on the front lines in a dynamic market environment.

Qualifications

• Experience in retail management or wholesale channel support in FMCG or consumer electronics.
• Strong communication, negotiation, and CRM skills.
• Willingness to work on the front lines and handle on-site issues.
• Must be legally authorized to work in the United Kingdom.

Responsibilities

• Provide daily on-site customer support at partner wholesalers' warehouses.
• Maintain and deepen customer relationships to improve satisfaction.
• Respond quickly to feedback and coordinate internal resources to resolve issues.
• Monitor market dynamics and provide data to support sales strategy.
• Help optimize customer inventory to ensure SKU availability.
• Deliver product knowledge and sales training to wholesalers and retailers.
• Assist planning and execution of promotional campaigns to boost market share.

Skills

Communication skills

Negotiation skills

CRM expertise

Sales skills

Job description

Firstunion is seeking an on-site Customer Support professional to work at partner wholesalers' warehouses in the United Kingdom. You will build and maintain strong customer relationships, respond to feedback, and coordinate with internal teams to resolve product, logistics, or sales issues.

The role requires experience in retail/wholesale support, strong communication and CRM skills, and the ability to work on the front lines in a dynamic market environment.