客户经理（Wales）

Firstunion; Wales; On-site; GBP 25,000 - 38,000; Full time

Job summary

Firstunion in the United Kingdom seeks an on-site Customer Support specialist to drive efficient product promotion at partner warehouses and maintain strong relationships with wholesalers.

You will visit customers regularly, understand their needs, and coordinate resources to resolve issues and improve satisfaction, while supporting sales through inventory management and promotions.

Qualifications

• Experience in retail management, wholesale channel management, or marketing support; FMCG or consumer electronics experience preferred.
• Strong communication and negotiation skills with expertise in customer relationship management.
• Strong problem-solving skills; able to independently handle unexpected on-site situations.
• Must be legally authorized to work in the UK.

Responsibilities

• Provide daily on-site support at partner wholesalers in warehouses to ensure product display and promotion execution.
• Regularly visit customers, understand their needs and maintain long-term relationships to improve satisfaction.
• Respond quickly to customer feedback, coordinate internal resources, and resolve product, logistics, or sales issues.
• Monitor market dynamics and competitor movements to support sales strategy.
• Drive sales by optimizing customer inventory and SKU availability.
• Deliver product knowledge and sales training to wholesalers and retailers to boost terminal sales.
• Assist planning and execution of promotional campaigns to increase market share and sales performance.

Skills

Retail management

Wholesale channel management

Customer relationship management

Negotiation skills

On-site problem solving

Job description

• Customer Support: Provide daily on-site support at the warehouses of partnered wholesalers to ensure product display and promotion execution；
• Customer Relationship Maintenance: Regularly visit customers, understand their needs, maintain long‑term cooperative relationships, and improve customer satisfaction；
• Problem Solving: Quickly respond to customer feedback, coordinate internal company resources, and resolve product, logistics, or sales issues；
• Market Intelligence Collection: Monitor market dynamics, analyze competitor movements, and provide valuable data to support the company's sales strategy；
• Sales Drive: Optimize customer inventory management to ensure adequate product supply and full SKU availability；
• Training & Coaching: Provide product knowledge and sales skills training to wholesalers and retailers to enhance terminal sales capabilities；
• Promotional Campaign Execution: Assist in planning and executing promotional campaigns to increase market share and sales performance.

Job Requirements:

• Experience: Experience in retail management, wholesale channel management, or marketing support, with experience in FMCG or consumer electronics；
• Work Attitude: Strong sense of responsibility, high work passion, strong stress tolerance, and willingness to work deeply on the front lines of the market；
• Work Authorization: Must be legally authorized to work in the UK；
• Strong communication and negotiation skills, with expertise in customer relationship management；
• Strong problem‑solving skills; able to independently handle unexpected on‑site situations.